/* Transcripciones LFM — estética del panel de GTA World:
   gris carbón, tarjetas redondeadas, ámbar sólido y Poppins. */

@font-face{font-family:"Poppins";src:url("fonts/poppins-Regular.woff") format("woff");font-weight:400;font-display:swap}
@font-face{font-family:"Poppins";src:url("fonts/poppins-Medium.woff") format("woff");font-weight:500;font-display:swap}
@font-face{font-family:"Poppins";src:url("fonts/poppins-Bold.woff") format("woff");font-weight:600 800;font-display:swap}

:root{
  --bg:#111216;
  --panel:#18191e;
  --card:#1f2027;
  --card-2:#25262e;
  --line:#2a2b33;
  --line-2:#363741;
  --text:#f4f4f6;
  --text-2:#c6c7cd;
  --muted:#8b8c96;
  --gold:#ffad0a;
  --gold-2:#ffc23d;
  --gold-dark:#3a2b0a;
  --on-gold:#17181d;
  --green:#3ccf5a;
  --teal:#3fdcc0;
  --red:#f45d5d;
  --font:"Poppins",system-ui,-apple-system,"Segoe UI",sans-serif;
  --r:12px;--r-sm:8px;
  color-scheme:dark;
}

*,*::before,*::after{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--bg);color:var(--text);font:400 13.5px/1.55 var(--font);-webkit-font-smoothing:antialiased}
button,input,select{font:inherit;color:inherit}
button{cursor:pointer}
img{display:block;max-width:100%}
a{color:inherit}
:focus-visible{outline:2px solid var(--gold);outline-offset:2px;border-radius:6px}
::selection{background:var(--gold);color:var(--on-gold)}
[hidden]{display:none!important}
.icon{width:16px;height:16px;flex:none}
.muted{color:var(--muted)}
b,strong{font-weight:600}

/* ───── Piezas comunes ───── */
.pill{display:inline-flex;align-items:center;gap:6px;padding:3px 11px;border-radius:7px;font-size:12px;font-weight:600;white-space:nowrap;line-height:1.5}
.pill-gold{background:var(--gold);color:var(--on-gold)}
.pill-dark{background:var(--card-2);color:var(--text-2)}
.pill-green{background:rgba(60,207,90,.14);color:var(--green)}
.dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--gold);flex:none}
.dot.green{background:var(--green)}
.circle-btn{display:grid;place-items:center;width:38px;height:38px;flex:none;border:1px solid var(--line);border-radius:50%;background:var(--card);color:var(--text-2);transition:background .15s,color .15s,border-color .15s}
.circle-btn:hover{background:var(--card-2);color:var(--text)}
.circle-btn.is-saved{background:var(--gold);border-color:var(--gold);color:var(--on-gold)}
.circle-btn.is-saved svg{fill:currentColor}
.square-btn{display:grid;place-items:center;width:38px;height:38px;flex:none;border:1px solid var(--line);border-radius:10px;background:var(--card);color:var(--text)}
.square-btn:hover{background:var(--card-2)}
.btn{display:inline-flex;align-items:center;gap:8px;padding:9px 16px;border:1px solid var(--line);border-radius:var(--r-sm);background:var(--card);font-weight:500;font-size:13px;transition:background .15s}
.btn:hover{background:var(--card-2)}
.btn-gold{border:0;border-radius:var(--r-sm);background:var(--gold);color:var(--on-gold);font-weight:600;padding:10px 22px;transition:background .15s}
.btn-gold:hover{background:var(--gold-2)}
.link-btn{display:inline-flex;align-items:center;gap:4px;padding:0;border:0;background:none;color:var(--muted);font-size:12.5px;font-weight:500}
.link-btn:hover{color:var(--gold)}
.link-btn .icon{width:14px;height:14px}
.panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:16px}
.panel.narrow{max-width:900px}
.panel-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px}
.panel-head h2{display:flex;align-items:center;gap:9px;margin:0;font-size:14.5px;font-weight:600}
.panel-head h2 .icon{color:var(--gold)}
mark{background:var(--gold);color:var(--on-gold);border-radius:3px;padding:0 2px}

/* ───── Login ───── */
/* El banner se muestra a su tamaño real (680 px) para que se vea nítido en cualquier pantalla. */
.login-page{background:var(--bg)}
.login-backdrop{position:fixed;inset:-40px;z-index:0;background:url("login-bg.jpg") center/cover no-repeat;filter:blur(28px) saturate(1.15) brightness(.42);transform:scale(1.08)}
.login-backdrop::after{content:"";position:absolute;inset:0;background:linear-gradient(180deg,rgba(17,18,22,.3),rgba(17,18,22,.85) 75%,var(--bg))}
.login-shell{position:relative;z-index:1;min-height:100vh;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:20px;padding:32px 16px}
.login-card{width:100%;max-width:420px;overflow:hidden;text-align:center;background:rgba(24,25,30,.95);border:1px solid rgba(255,255,255,.08);border-radius:16px;box-shadow:0 24px 60px rgba(0,0,0,.45)}
.login-banner{display:block;width:100%;height:auto;aspect-ratio:680/240;object-fit:cover}
.login-card-body{padding:0 28px 28px}
.login-badge{position:relative;display:grid;place-items:center;width:80px;height:80px;margin:-40px auto 14px;background:var(--panel);border:1px solid var(--line);border-radius:20px}
.login-badge img{width:60px;height:60px;object-fit:contain}
.login-card h1{margin:0 0 6px;font-size:22px;font-weight:700}
.login-sub{margin:0 0 22px;color:var(--muted)}
.discord-btn{display:flex;align-items:center;justify-content:center;gap:10px;width:100%;height:48px;padding:0 16px;border-radius:10px;background:var(--gold);color:var(--on-gold);text-decoration:none;font-weight:600;transition:background .15s,transform .1s}
.discord-btn svg{width:20px;height:20px}
.discord-btn:hover{background:var(--gold-2)}
.discord-btn:active{transform:translateY(1px)}
.discord-btn.disabled{background:var(--card-2);color:var(--muted);pointer-events:none}
.demo-btn{width:100%;height:44px;margin-top:10px;border:1px solid var(--line-2);border-radius:10px;background:transparent;font-weight:500;transition:background .15s}
.demo-btn:hover{background:var(--card)}
.login-status{margin-top:12px;font-size:12.5px;color:var(--red)}
.login-status:empty{display:none}
.login-foot{color:rgba(255,255,255,.45);font-size:12px}

/* ───── Barra superior ───── */
.app-frame{min-height:100vh;display:flex;flex-direction:column}
.topbar{position:sticky;top:0;z-index:40;display:flex;align-items:center;gap:18px;height:68px;padding:0 24px;background:var(--panel);border-bottom:1px solid var(--line)}
.brand{height:42px;width:auto;flex:none}
.nav-shell{align-self:stretch;display:flex;min-width:0}
#primaryNav{display:flex;align-items:stretch;gap:4px}
.nav-item{position:relative;display:flex;align-items:center;gap:10px;padding:0 12px;border:0;background:none;color:var(--text-2);font-weight:500;font-size:13.5px;white-space:nowrap;transition:color .15s}
.nav-item:hover{color:var(--text)}
.nav-ico{display:grid;place-items:center;width:30px;height:30px;border-radius:50%;background:var(--card-2);color:var(--text-2);transition:background .15s,color .15s}
.nav-ico .icon{width:15px;height:15px}
.nav-item.active{color:var(--text);font-weight:600}
.nav-item.active .nav-ico{background:var(--gold);color:var(--on-gold)}
.nav-item.active::after{content:"";position:absolute;left:8px;right:8px;bottom:-1px;height:3px;border-radius:3px 3px 0 0;background:var(--gold)}
.nav-count{display:grid;place-items:center;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--gold);color:var(--on-gold);font-size:11px;font-weight:700}
.bar-right{margin-left:auto;display:flex;align-items:center;gap:10px}
.duty-pill{display:inline-flex;align-items:center;gap:8px;height:38px;padding:0 16px;border:1.5px solid var(--gold);border-radius:19px;font-weight:600;font-size:13px;white-space:nowrap}
.duty-pill i{width:8px;height:8px;border-radius:50%;background:var(--gold);box-shadow:0 0 0 3px rgba(255,173,10,.2)}
.user-pill{display:flex;align-items:center;gap:10px}
.user-pill .hello{display:flex;align-items:center;gap:10px;height:38px;padding:0 6px 0 16px;border:1px solid var(--line);border-radius:19px;background:var(--card);font-size:13px;white-space:nowrap}
.user-pill .hello b{font-weight:600}
.avatar{display:grid;place-items:center;width:30px;height:30px;flex:none;overflow:hidden;border-radius:50%;background:var(--card-2);color:var(--text);font-size:11px;font-weight:600}
.avatar img{width:100%;height:100%;object-fit:cover}
.mobile-nav{display:none}
.nav-backdrop{display:none}

.main-view{width:100%;max-width:1360px;margin:0 auto;padding:28px 24px 64px}
.loading-screen{padding:40px 0;color:var(--muted)}
.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:20px}
.page-title{margin:0;font-size:22px;font-weight:700;letter-spacing:-.01em}
.page-desc{margin:4px 0 0;color:var(--muted);max-width:64ch}

/* ───── Panel (inicio) ───── */
.stat-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:18px}
.stat-card{position:relative;display:flex;flex-direction:column;min-height:132px;padding:16px 18px;border:1px solid var(--line);border-radius:var(--r);background:var(--panel)}
.stat-top{display:flex;align-items:center;gap:8px;font-weight:600;font-size:13px}
.stat-top .icon{color:var(--gold)}
.stat-value{margin-top:auto;font-size:34px;font-weight:700;line-height:1.1}
.stat-link{position:absolute;right:16px;bottom:16px;display:inline-flex;align-items:center;gap:3px;padding:0;border:0;background:none;color:var(--muted);font-size:12px}
.stat-link:hover{color:var(--text)}
.stat-link .icon{width:13px;height:13px}
.stat-card.gold{background:var(--gold);border-color:var(--gold);color:var(--on-gold)}
.stat-card.gold .stat-top .icon{color:var(--on-gold)}
.stat-card.gold .stat-link{color:rgba(23,24,29,.7)}
.stat-card.gold .stat-link:hover{color:var(--on-gold)}

.search-bar{display:flex;align-items:center;gap:12px;margin-bottom:18px;padding:6px 6px 6px 18px;border:1px solid var(--line);border-radius:var(--r);background:var(--panel);transition:border-color .15s}
.search-bar:focus-within{border-color:var(--gold)}
.search-bar>.icon{width:18px;height:18px;color:var(--muted)}
.search-bar input{flex:1;min-width:0;padding:9px 0;border:0;outline:0;background:none;font-size:14px}
input::placeholder{color:var(--muted)}

.dash-grid{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:16px;align-items:start}
.side-col{display:grid;gap:16px}

.table-wrap{border:1px solid var(--line);border-radius:10px;overflow:hidden}
.table{width:100%;border-collapse:collapse;font-size:13px}
.table th{padding:10px 14px;text-align:left;font-weight:500;font-size:12px;color:var(--muted);background:var(--card);border-bottom:1px solid var(--line)}
.table td{padding:11px 14px;border-bottom:1px solid var(--line);background:var(--panel)}
.table tbody tr:last-child td{border-bottom:0}
.table tbody tr{cursor:pointer}
.table tbody tr:hover td,.table tbody tr:focus-visible td{background:var(--card)}
.table tbody tr:focus-visible{outline:0}
.table .c-id{width:80px}
.table td.c-id{color:var(--gold);font-weight:600;font-size:12.5px}
.table .c-title{font-weight:500}
.table .c-date{text-align:right;white-space:nowrap}

.bars{list-style:none;margin:0;padding:0;display:grid;gap:4px}
.bars button{display:grid;grid-template-columns:62px 1fr 26px;align-items:center;gap:12px;width:100%;padding:7px 10px;border:0;border-radius:8px;background:var(--card);text-align:left;font-size:12.5px;font-weight:500;transition:background .15s}
.bars button:hover{background:var(--card-2)}
.bar{height:6px;border-radius:3px;background:var(--bg)}
.bar i{display:block;width:0;height:100%;border-radius:3px;background:var(--gold);transition:width .5s ease}
.bar-n{text-align:right;color:var(--muted)}

.log{list-style:none;margin:0;padding:0;display:grid;gap:2px}
.log li{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:baseline;gap:10px;padding:8px 4px;border-bottom:1px solid var(--line);font-size:12.5px;color:var(--text-2)}
.log li:last-child{border-bottom:0}
.log .dot{transform:translateY(-1px)}
.log-actor{color:var(--gold);font-weight:600;text-decoration:underline;text-underline-offset:3px;text-decoration-thickness:1px}
.log-ref{color:var(--text);font-weight:500}
.log-detail{color:var(--muted);font-size:12px;overflow-wrap:anywhere}
.log time{color:var(--muted);font-size:12px;white-space:nowrap}

/* ───── Transcripciones ───── */
.tabs{display:flex;gap:22px;margin-bottom:16px;border-bottom:1px solid var(--line)}
.tab{position:relative;padding:8px 0 12px;border:0;background:none;color:var(--muted);font-weight:500;font-size:13.5px}
.tab:hover{color:var(--text)}
.tab.active{color:var(--gold);font-weight:600}
.tab.active::after{content:"";position:absolute;left:0;right:0;bottom:-1px;height:2px;border-radius:2px;background:var(--gold)}
.filters-row{display:flex;flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:16px}
.input-row{flex:1 1 300px;display:flex;align-items:center;gap:10px;padding:0 14px;border:1px solid var(--line);border-radius:10px;background:var(--panel);transition:border-color .15s}
.input-row:focus-within{border-color:var(--gold)}
.input-row .icon{color:var(--muted)}
.input-row input{flex:1;min-width:0;padding:10px 0;border:0;outline:0;background:none}
.filter-select{appearance:none;padding:10px 34px 10px 14px;border:1px solid var(--line);border-radius:10px;background:var(--panel) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='none' stroke='%238b8c96' stroke-width='2.2' viewBox='0 0 24 24'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E") no-repeat right 12px center;font-size:13px;cursor:pointer}
.filter-select:hover{border-color:var(--line-2)}
.filter-results{margin-left:auto;color:var(--muted);font-size:12.5px}

.records-layout{display:grid;grid-template-columns:340px minmax(0,1fr);gap:16px;align-items:start}
.records-col{min-width:0}
.records-list{display:grid;gap:8px}
.record-item{display:block;width:100%;padding:13px 14px;border:1px solid var(--line);border-radius:10px;background:var(--panel);text-align:left;transition:background .15s,border-color .15s}
.record-item:hover{background:var(--card)}
.record-item.active{background:var(--card);border-color:var(--gold)}
.record-first{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:6px}
.ticket-id{color:var(--gold);font-weight:600;font-size:12.5px}
.record-item strong{display:block;font-size:13.5px;line-height:1.4}
.record-bottom{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.record-bottom span{padding:1px 8px;border-radius:6px;background:var(--card-2);color:var(--text-2);font-size:11.5px}
.pager{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:12px;color:var(--muted);font-size:12.5px}
.pager:empty{display:none}
.pager button{padding:6px 12px;border:1px solid var(--line);border-radius:8px;background:var(--card);font-size:12.5px}
.pager button:disabled{opacity:.35;cursor:default}

#ticketReader{position:sticky;top:88px;min-width:0}
.transcript{display:flex;flex-direction:column;max-height:calc(100vh - 108px);border:1px solid var(--line);border-radius:var(--r);background:var(--panel);overflow:hidden}
.transcript-head{padding:16px 18px}
.transcript-top{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}
.t-ident{display:flex;align-items:flex-start;gap:12px;min-width:0}
.t-badge{display:grid;place-items:center;width:40px;height:40px;flex:none;border-radius:10px;background:var(--gold);color:var(--on-gold)}
.t-badge .icon{width:19px;height:19px}
.transcript h2{margin:0 0 6px;font-size:17px;font-weight:700;line-height:1.3}
.meta-row{display:flex;flex-wrap:wrap;align-items:center;gap:6px}
.chip{padding:3px 10px;border-radius:7px;background:var(--card-2);color:var(--text-2);font-size:12px;font-weight:500}
.transcript-actions{display:flex;gap:8px}
.transcript-search{padding:0 18px 12px;border-bottom:1px solid var(--line)}
.transcript-search .input-row{background:var(--card);border-color:var(--card)}
.transcript-search .input-row:focus-within{border-color:var(--gold)}
.transcript-search .input-row input{padding:8px 0;font-size:13px}
.thread{flex:1;overflow:auto;padding:6px 18px 18px;overscroll-behavior:contain}
.date-separator{margin:14px 0 10px;text-align:center;color:var(--muted);font-size:11.5px}
.chat-msg{display:flex;align-items:flex-end;gap:10px;margin:10px 0}
.chat-msg.staff{flex-direction:row-reverse}
.chat-avatar{display:grid;place-items:center;width:30px;height:30px;flex:none;border-radius:50%;background:var(--card-2);color:var(--text-2);font-size:10.5px;font-weight:600}
.chat-msg.staff .chat-avatar{background:var(--gold);color:var(--on-gold)}
.chat-bubble{max-width:min(78%,560px);padding:9px 13px 10px;border-radius:12px 12px 12px 4px;background:var(--card)}
.chat-msg.staff .chat-bubble{border-radius:12px 12px 4px 12px;background:var(--card-2);border:1px solid rgba(255,173,10,.28)}
.chat-meta{display:flex;align-items:baseline;flex-wrap:wrap;gap:7px;margin-bottom:2px}
.chat-meta b{font-size:12.5px}
.chat-meta time{color:var(--muted);font-size:11px}
.staff-badge{padding:0 6px;border-radius:4px;background:var(--gold);color:var(--on-gold);font-size:10px;font-weight:700}
.chat-bubble p{margin:0;color:var(--text-2);font-size:13.5px;line-height:1.55;white-space:pre-wrap;overflow-wrap:anywhere}
.attachment{display:inline-flex;align-items:center;gap:6px;margin-top:8px;padding:5px 10px;border-radius:7px;background:var(--bg);font-size:12px;text-decoration:none}
.attachment:hover{color:var(--gold)}
.thread-footer{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;padding:11px 18px;border-top:1px solid var(--line);background:var(--card);color:var(--muted);font-size:12px}
.thread-footer b{color:var(--text)}
.placeholder{padding:24px 0;text-align:center;color:var(--muted)}

/* ───── Usuarios y perfil ───── */
.directory{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:12px}
.directory-card{display:flex;flex-direction:column;gap:14px;padding:16px;border:1px solid var(--line);border-radius:var(--r);background:var(--panel);text-align:left;transition:border-color .15s,background .15s}
.directory-card:hover{border-color:var(--gold);background:var(--card)}
.directory-top{display:flex;align-items:center;gap:12px;min-width:0}
.directory-top>div{min-width:0}
.directory-top strong{display:block;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.directory-top small{color:var(--muted);font-size:11.5px}
.directory-stats{display:flex;align-items:center;justify-content:space-between;gap:10px;padding-top:12px;border-top:1px solid var(--line);color:var(--muted);font-size:12.5px}
.directory-stats b{color:var(--text)}
.user-initial{display:grid;place-items:center;width:42px;height:42px;flex:none;border-radius:10px;background:var(--card-2);color:var(--text);font-weight:700;font-size:14px}
.profile-head{display:flex;align-items:center;flex-wrap:wrap;gap:14px;margin-bottom:18px}
.profile-head .user-initial{width:46px;height:46px}
.info-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:16px}
.info-card{display:flex;align-items:center;gap:12px;min-width:0;padding:14px;border:1px solid var(--line);border-radius:10px;background:var(--panel)}
.info-card>div{min-width:0;flex:1}
.info-ico{display:grid;place-items:center;width:34px;height:34px;flex:none;border-radius:9px;background:var(--card-2);color:var(--text-2)}
.info-card small{display:block;color:var(--muted);font-size:11.5px}
.info-card b{display:block;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.info-card.gold{background:var(--gold);border-color:var(--gold);color:var(--on-gold)}
.info-card.gold small{color:rgba(23,24,29,.7)}
.info-card.gold .info-ico{background:rgba(0,0,0,.12);color:var(--on-gold)}
.copy-btn{display:inline-flex;align-items:center;gap:5px;padding:4px 9px;border:0;border-radius:6px;background:var(--card-2);color:var(--text-2);font-size:11.5px;font-weight:500}
.copy-btn:hover{color:var(--text)}
.copy-btn .icon{width:13px;height:13px}

/* ───── Ajustes ───── */
.settings-list{display:grid;gap:12px;max-width:960px}
.setting-row{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:24px;padding:18px 20px;border:1px solid var(--line);border-radius:var(--r);background:var(--panel)}
.setting-row strong{font-size:14px}
.setting-row p{margin:4px 0 0;color:var(--muted);font-size:12.5px}
.setting-value{color:var(--text-2);font-size:12.5px}
.role-list{list-style:none;margin:0;padding:0;display:grid;gap:6px}
.role-list li{display:flex;justify-content:space-between;gap:12px;padding:6px 10px;border-radius:7px;background:var(--card)}
code{padding:1px 6px;border-radius:5px;background:var(--card-2);font:12px ui-monospace,Menlo,Consolas,"DejaVu Sans Mono",monospace}

/* ───── Estados ───── */
.empty-state{padding:30px 20px;border:1px dashed var(--line-2);border-radius:10px;text-align:center;color:var(--muted);font-size:12.5px}
.empty-state strong{display:block;margin-bottom:2px;color:var(--text);font-size:14px}
.modal-overlay{position:fixed;inset:0;z-index:80;display:grid;place-items:center;padding:24px;background:rgba(0,0,0,.7);animation:fade .15s ease}
.modal-window{position:relative;width:min(900px,100%);animation:rise .2s ease}
.modal-window .transcript{max-height:calc(100vh - 48px)}
.modal-window .transcript-actions{margin-right:46px}
.modal-close{position:absolute;top:16px;right:18px;z-index:2}
@keyframes fade{from{opacity:0}}
@keyframes rise{from{opacity:0;transform:translateY(8px)}}
#toast{position:fixed;left:50%;bottom:24px;z-index:100;display:flex;align-items:center;gap:10px;padding:10px 16px;border-radius:10px;background:var(--gold);color:var(--on-gold);font-weight:600;font-size:13px;opacity:0;pointer-events:none;transform:translate(-50%,10px);transition:opacity .18s,transform .18s;box-shadow:0 12px 30px rgba(0,0,0,.4)}
#toast.show{opacity:1;transform:translate(-50%,0)}

/* ───── Responsive ───── */
@media (max-width:1200px){
  .duty-pill{display:none}
  .nav-item{padding:0 8px}
}
@media (max-width:1100px){
  .dash-grid{grid-template-columns:minmax(0,1fr)}
  .side-col{grid-template-columns:repeat(2,minmax(0,1fr))}
  .info-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
  .records-layout{grid-template-columns:290px minmax(0,1fr)}
}
@media (max-width:1000px){
  .topbar{gap:12px;padding:0 16px}
  .mobile-nav{display:grid}
  .nav-shell{position:fixed;top:68px;left:0;right:0;z-index:45;display:none;height:auto;padding:10px 12px 14px;background:var(--panel);border-bottom:1px solid var(--line)}
  .nav-shell.open{display:block}
  #primaryNav{flex-direction:column;gap:2px}
  .nav-item{padding:8px;border-radius:10px}
  .nav-item.active{background:var(--card)}
  .nav-item.active::after{display:none}
  body.nav-open .nav-backdrop{display:block;position:fixed;inset:68px 0 0;z-index:35;background:rgba(0,0,0,.55)}
  .records-layout{grid-template-columns:minmax(0,1fr)}
  #ticketReader{position:static}
  .transcript{max-height:none}
}
@media (max-width:640px){
  .main-view{padding:20px 14px 56px}
  .hello-text{display:none}
  .user-pill .hello{padding:0 3px;border-radius:50%}
  .stat-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
  .stat-card{min-height:112px;padding:14px}
  .stat-value{font-size:28px}
  .stat-link{display:none}
  .side-col,.info-grid{grid-template-columns:minmax(0,1fr)}
  .table .c-hide,.table .c-date{display:none}
  .table th,.table td{padding-left:10px;padding-right:10px}
  .search-bar{padding-left:14px}
  .search-bar input{font-size:16px}
  .search-bar .btn-gold{padding:10px 14px}
  .filter-select{flex:1 1 140px}
  .filter-results{width:100%;margin:0}
  .setting-row{grid-template-columns:minmax(0,1fr);gap:10px}
  .chat-bubble{max-width:85%}
  .modal-overlay{padding:0}
  .modal-window{height:100%}
  .modal-window .transcript{height:100%;max-height:100vh;border-radius:0}
}
@media (prefers-reduced-motion:reduce){*,*::before,*::after{animation:none!important;transition:none!important}}